![]() At Privia, our IT team closed nearly 12,000 care gaps automatically, saving our providers approximately 125 days’ worth of work and avoiding unnecessary doctor appointments. These portals can also be used to gather patient-reported quality data to close care gaps, such as vaccinations or screenings. Similarly, patient portals enable patients to securely and easily message their provider, pay bills, view test or lab results, and more. Seeing your doctor from home on your phone or computer may seem strange today, but we said the same thing years ago about buying books, groceries, and mattresses online. Telehealth may be as revolutionary to healthcare as online shopping has been to retail. The additional access can lower a patient’s chance of going to the emergency department for a condition that can be diagnosed and treated by a primary care provider … without even going to the office! Telehealth is one of these “two birds with one stone” tools. At Privia, we focus on expanding the access of patients to care and increasing the connectivity of patients to their providers. There are many tools that enhance the patient experience while accomplishing the goals of value-based care and the Quadruple Aim. In other words, you are directly rewarded for your higher (or lower) patient experience. Without any patients, what’s the point of your high-quality care? Second, most value-based programs now measure patient experience through surveys such as the Consumer Assessment of Healthcare Providers and Systems (CAPHS). First, they must attract and retain patients in an increasingly competitive world to ensure that payers “attribute” patients to their organization. Value-based care organizations must excel at the patient experience for two main reasons. That’s what they have come to expect from other products they buy. Today’s patients want a seamless, user-friendly, convenient experience that meets them where they are. After all, they’re paying far more out of pocket and demand to get their money’s worth. Enhancing the Patient ExperienceĪs healthcare consumerization grows, patients have rightfully come to expect a higher-quality experience. Primary care, which is crucial to value-based care, is especially hard hit with 79 percent of providers experiencing burnout symptoms. This is especially important since the rate of physician burnout stands at 46 percent, according to the American Medical Association (AMA). ![]() The “Quadruple Aim” builds off, you guessed it, the “Triple Aim.” The initial model focused on “enhancing patient experience, improving population health, and reducing costs.” The update adds another dimension: enhancing caregiver experience. Under value-based care agreements, providers are rewarded for helping patients improve their health, reduce the effects and incidence of chronic disease, and live healthier lives in an evidence-based way.” Given how talked-about these concepts are, I think it’s important to define some key terminology.įor “value-based care,” I use the New England Journal of Medicine’s definition: “Value-based healthcare is a healthcare delivery model in which providers, including hospitals and physicians, are paid based on patient health outcomes. When we pinpoint where these models intersect, we see a clearer picture of the future of healthcare and the many ways value-based care can advance the Quadruple Aim. ![]() These concepts offer new perspectives to reshape the way the healthcare industry operates at all levels, from structural changes all the way down to improvements to one-on-one doctor-patient appointments. ![]() Two frameworks get a lot of attention and play in the healthcare industry: the Quadruple Aim and value-based care. ![]()
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